Webstore Policies

Information on Public Mobile's webstore policies:

Ordering and shipping confirmations Three to seven business days is approximately how long it’ll take for SIM cards to be couriered to your shipping address. If your order is not available for immediate delivery we’ll notify you by email.

After submitting your order, you’ll receive a confirmation email from us. This email will summarize your purchase and provide you with your order number. Please print and/or save this email - it’s your official receipt. 

Delivery About the shipping address. It’s got to be in Ontario or Quebec – order addresses outside of these two provinces can’t be processed. We also can’t ship to P.O. Boxes. 

All rural route addresses must include a street address and phone number. If you live in an apartment, please put your buzzer number in the shipping instructions. Also use the shipping instructions field to give us any additional delivery information (like: leave at the back door or leave without signature). The courier service will attempt to deliver three times, and will offer alternative delivery or pick-up methods if you’re unavailable. Your shipping confirmation email lists your tracking number and links to information on contacting the courier service for more details.

To ensure a reliable and traceable delivery, Public Mobile uses Canada Post for shipping. However, neither Public Mobile nor the courier service are responsible for any missing or incorrect information entered on your initial order. Packages with insufficient delivery information will be returned to Public Mobile.

Want to contact us? For questions about your order, email us at webstore@publicmobile.ca . Please include your sales order number in your email message.

Returns Because of the nature of SIM cards, all sales are final.